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Customer Reviews.

service

5

The customer service team made me feel valued as a customer. I went to Rybrook Stratford for my car's MOT, which was carried out in good time, I was given refreshments and my car was cleaned which I appreciated.

14 September 2017

sales

5

The sales person that I dealt with was straightforward and had exactly the right approach to make me want to buy the car from her. I had done my homework anyway but liked the approach from Stratford Mini.

14 September 2017

service

5

I can trust the staff and as I am getting older

13 September 2017

service

5

The car always drives and Looks lovely after a mini Rybrook Mini Service. Like she has been for a Spa pa Myers experience

13 September 2017

service

4

When I had my high level brake light replaced I was told it would take 10-15 minutes but actually took more like 45 minutes. My car was sat waiting for 10-15 minutes :-(

13 September 2017

service

4

Friendly service and prompt

13 September 2017

sales

5

General performance of the staff was outstanding

12 September 2017

service

4

Good service especially as aircon machine in service was 'playing up' and technician had to re gas our aircon unit because defective equipment in service had over gassed it.

11 September 2017

service

5

Whilst my car was in for a service and MOT I was leant a car for the day. My car was ready as and when I had requested, looking beautiful having been washed and valeted. So perfect!

10 September 2017

service

5

They collected and delivered the car. They told me exactly what needed doing and the car came back lovely and clean

09 September 2017

service

5

Great customer service from arrival to collection. What a difference to my first years of Mini ownership and subsequent servicing when women were treated so very patronisingly. None of that attitude is evident at Rybrook - it keeps me safe.

08 September 2017

service

5

excellent service

05 September 2017

service

4

The service team did the MOT quite quickly and cleaned it v well.

05 September 2017

service

5

excellent service

04 September 2017

service

5

Very quick and helpful

04 September 2017

service

4

The collection service is very convenient.

04 September 2017

service

5

It was as painless as it could be

01 September 2017

service

5

Always use this garage for purchase & servicing whenever possible although 100 miles from my home. All departments are extremely friendly & helpful. Great customer service

31 August 2017

service

4

Ordered a replacement wheel lock whilst at the service, would told it would arrive the following day, nearly two weeks later still not received

31 August 2017

service

5

Job done.

29 August 2017

service

5

Prompt help.

26 August 2017

service

4

I was offered a cup of tea after arriving and checking my car in for its MOT but it didn't arrive!

26 August 2017

service

5

Having the car serviced caused me no inconvenience as the car was collected and brought back to me in sparkling condition.

25 August 2017

service

3.5

The collection service is good but the car has had to go back twice because the parts were not available

25 August 2017

service

5

Overall very good service. Took me to my workplace whilst car was being serviced. Only downside was having to sit waiting to hand in car and collect it. This took a while.

24 August 2017

service

5

Efficient service, professional and friendly staff

24 August 2017

service

5

Arrived, sorted, departed. Perfect

24 August 2017

service

5

Overall very happy with my experience the only thing l could fault is the fact l wasn't given a copy of my complimentary mini health check that was carried out. I have previously always had a copy. can it be sent on to me? Maybe just an oversight.

23 August 2017

service

5

just a lovely team

23 August 2017

service

5

they did everything I asked

23 August 2017

service

5

Car was collected and delivered back nice & clean on the day that suited me and there were no problems

22 August 2017

service

5

Staff were helpful and friendly throughout

22 August 2017

service

5

Polite and efficient staff and the car looking good

21 August 2017

service

5

Always very polite staff, nice waiting area as I like to wait for my car, good value for money

19 August 2017

service

5

Dan fully explained the cost of the work to be carried out.

17 August 2017

service

5

Always a friendly smile at reception. The team are all friendly but professional and make you feel as if you are their only customer.

16 August 2017

service

5

Nothing but "10" experiences with the Service area

16 August 2017

service

5

Jake parfrey was a great sales assistant. Very polite, helpful and couldnt do enough. He made the whole experience a pleasure

15 August 2017

service

5

Car was fixed within a week, kept up to date about what was going on

11 August 2017

service

5

As above

10 August 2017

service

3

The service at Stratford was good. However the decision made by Mini was very disappointing.

08 August 2017

service

5

See above

08 August 2017

service

5

I turned up at the agreed time - a car was waiting for me to drive away while you fixed mine, you phoned me with an update because there was a slight delay, when I came to collect my car it had been cleaned and ready for me to drive away-job done.

08 August 2017

service

5

Simon and his team made it no effort to squeeze me in before my holiday

08 August 2017

service

4

Superb prompt service, no complaints!

03 August 2017

service

2

Misleading about mini paying for problem with high pressure fuel pump...

02 August 2017

service

4

My issues weren't completely resolved but hopefully the second visit will solve that

01 August 2017

service

5

Paperwork ready. Understood and answered queries when asked

31 July 2017

service

4

Would've been full marks but for the glitch which meant that payment couldn't be taken or paperwork issued until following day.

28 July 2017

service

5

Carried out all work asked