fabulous customer service
Service completely satisfactory
The service was excellent, polite and helpful.
Always friendly, efficient and very accommodating even at short notice
Quoted for works (power steering) that I have since found out is being offered by other mini dealerships as a courtesy repair .
The car needs to back in for the works to be finished to a satisfactory standard
Already covered in previous comments.
Outstanding service from booking to return!
The sales staff were very helpful, nothing was too much trouble, however, at no time were they pushy. Communication was good and I was encouraged to get in touch with any queries.
Friendly, helpful, easy to deal with, flexible.
I trust their thoroughness.
Friendly and helpful staff
I just wanted them to change my wheels over, which they did free of charge, and they even topped up my washer fluid which I'd been meaning to do for a couple of days.
Just had no complaints.
we have received a great service and the car was delivered quicker than we have expected
the rear parking sensors are not working and I thought this might be checked or commented on during the service. I'm not sure if it was covered by the service agreement but I would have like it fixed.
Friendly and knowledgable staff. Good communication skills. Car delivered as planned and everything was made easy.
I was particularly pleased with the collection and return service as I was just out of hospital.
Jessica sales was excellent and Ben . Easy to do no problems .
Very friendly service. Delivered all that was promised.
The whole process from visiting the garage, purchasing the car to collecting was stress free. Jesica was informative, helpful and friendly. Plus my car was ready to collect within 2 weeks!
Professional and courteous staff. Efficient collection and return of vehicle. Only let down by lack of communication re work carried out.
The staff were all very knowledgable and helpful.
Excellent service. Staff professional and helpful and friendly.
Everyone was sooo helpful and kind. The work was done quickly and efficiently.
I found Jack very helpful and patient
We were told the service book wasn't in the car and after searching our house for 2 hours and ringing twice to ask the mechanic to look again, the car was returned with the book stamped and on the passenger seat. ??
Great attention to detail and always someone in the showroom to give you time.
Made welcome, given coffee and offered newspapers. Kept up to date with service. Other small problems (ie changing clock time) were dealt with on request. Car cleaned and vacuumed as well. Excellent service.
the sales service and attention to detail was excellent.david
Prompt attention, I was listened to
My car was collected from home,serviced and returned in less than one day:and stubborn resin deposits had been removed,as requested.
After visiting other garages who were extremely pushy to make a sale, when we were greeted by Jack Banks he was very attentive & considerate & provided excellent customer service.
The staff are always really polite and helpful.
Very easy to book and Staff kept me updated throughout
Courteous staff kept me informed. Comfortable waiting area with complementary facilities.
Speaks for itself!!
Very helpful, friendly staff. Nothing was too much trouble.
Always is who ever serves u x
I booked an express service because I have 2 young children with me and the lady at booking, assured me that the service would be completed within an hour. Unfortunately, it was just over 2 hours before I got the keys back - not acceptable.
Staff are very kind and generous whenever I ring or visit. Always welcoming.