Robert at Stratford is great
Robert at Stratford is great
Work completed as arranged on time.
Great pick up and return service,job done and a clean car too!
Im not sure the new layout is as customer friendly as before @ although the staff are as courteous and approachable as ever .
prompt and did everything with appropriate engagement
Dan was very communicative and the video from the mechanic was very good
Everything went smoothly and the staff were very attentive. Fantastic experience!!
Second time I took my Mini in for the same problem and still not fixed. Been waiting for a call back from the service manager since yesterday afternoon and still not heard from them.
I asked for the vehicle to be taken in early on Saturday for service and MOT, with an early return - both of which were delivered along with a good valet - great to see motor dealers delivering to the customer.So impressed we bought a new vehicle.
Easy booking, polite staff and quick turnaround time
Fast, efficient, comfortable and a team who really care.
Service carried out in the time stated and pleasant surrounding to wait in
Whole process was easy and everything sorted quickly.
Very honest and fitted my car in even though I hadnt booked
Great pick up from home service (usually) .
Explained in previous answer
Extremely - friendly and helpful and they even have dog biscuits
friendly and professional staff.
Everything that wed asked for was done
Friendly greeting from the woman on the service desk. Got a cup of tea. Magazines. Comfy seats to wait. Car got washed and vacuumed too. I wouldve rated it 5 stars had my service not taken longer than initially advised.
Car left. Clean and tidy
On the day we were very satisfied with the service however only rated as fairly due to experience after my service. Complaint made & Rybrook are now rectifying.
Issues were identified well, but as is normal with this dealer, a lack of attention to detail meant the car had to be returned after service as jobs were completed to a poor standard. Even now, I count 9 missing/broken fixings after job completion.
Efficient and friendly. Having my car picked up and brought back makes a huge difference.
No problems with booking MoT plus vehicle picked up and returned same day.
I had to raise a concern that i had water inside the passenger side of the car from the pressure washer used to hose the car down.
Sales not pushy, very knowledgable, helpful and nice touch with unveiling ceremony for delivery.
The car always gets a good valet in and out,looks like new.......cars & customers well cared dor
All done and phoned to say it was ready
Helpful and friendly staff always communicating everything
Jes was brilliant
Karl, Kym and Ross are a great team and throughout the whole process were professional but personable.
All went smoothly. Courtesy vehicle supplied was excellent.
Could not have faulted the MINI Centre in Stratford. Jes and Ben were brilliant from start the finish.
Everything about the service and the process was completely satisfactory.
Mini gives me good deals! Staff are all friendly and professional!
The salesman was excellent and did things how I needed rather than how things are usually done.
Excellent customer service. Professional, friendly, knowledgeable staff - desire to make the whole experience a pleasurable one. Nothing was too much trouble.
felt well looked after and team went the extra mile
Servicing aspect was a positive experience. Service finished before time allotted.
Competent and pleasant staff
A time is given for the service I always wait for my car and the efficiency of service is spot on.
Good service advisors. Very professional
From the first call to the final handing over of keys, Rybrook Stratford ( Simon Mumford and Kim- amazing) deliver service with patience and a smile always
No delays. Times given were adhered to. Advised immediately of issues.
Very professional and courteous